Helping to create a relationship with clients
Creating and sustaining relevant dialogue with clients is crucial in maintaining existing relationships and creating new ones. Your reception staff play an essential role in making a good impression on clients, old and new. Keeping Britain's Horses Healthy (KBHH) Veterinary Reception Pack is a great resource that you can use as part of your reception staffs training.
The pack focuses on three important requirements of the receptionists role: being consistent in advice to clients, improving the quality of information collected during the telephone conversation and overcoming popular misconceptions about infectious diseases and vaccination.