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For Equine Vets Everywhere

Reception Guidelines

Helping to create a relationship with clients

Creating and sustaining relevant dialogue with clients is crucial in maintaining existing relationships and creating new ones. Your reception staff play an essential role in making a good impression on clients, old and new. Keeping Britain's Horses Healthy (KBHH) Veterinary Reception Pack is a great resource that you can use as part of your reception staffs training. 

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The pack focuses on three important requirements of the receptionists role: being consistent in advice to clients, improving the quality of information collected during the telephone conversation and overcoming popular misconceptions about infectious diseases and vaccination.