Telephone Triage and Advice for Potential Cases of Equine Colic
Guidance for veterinary practice teams
The University of Nottingham and World Horse Welfare have provided information and guidance on telephone triage systems, as part of their colic campaign. These resources have been put together following a series of questionnaires, focus groups and trials to ensure the guidance in them will work for equine veterinary practices. These resources are focused on colic, but the principles could be applied and adapted to other areas of emergency telephone triage.