BEVA Approved VDS Managing Difficult Situations in Equine Practice

No-one in business relishes the prospect of dealing with difficult situations. Veterinary practice is no different. Complaints in particular can have a profound and destructive effect on team morale, and ultimately the business.

Difficult situations can arise from a variety of sources and require speedy and efficient management. Handled appropriately, some disillusioned and disgruntled clients can even be converted into firm advocates for the practice.

Dealing with difficult situations, especially complaints, is a subject often raised at events organised by the VDS Communication Training Team, so we have arranged a one-day seminar to cover the subject in depth.

On the day there will be an introductory talk by Jonathan Pycock, Equine Claims Consultant, followed by practical sessions led by VDS facilitators.

The programme, which will provide an opportunity to practise some of the techniques covered, is aimed at all team members who deal directly with clients, including nurses, receptionists, managers, members of the administration team as well as vets, of course.

Cost:
£175 for all BEVA members and any support staff
£250 for non BEVA veterinary surgeons

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